Shipping policy

Shipping Policy

Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can investigate.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and e-mail magicpiper@eastlink.ca. If the parcel has been delivered without you being present, please e-mail us with next steps.